What-When-Where-Why-Who & How

A safety management system (SMS) for airport and airlines is defined as a documented process for managing risks that integrates operations and technical systems with the management of financial and human resources. A quality assurance program is an integrated part of a safety management system. An integrated part to a safety management system is when different systems, subsystems, or components work together seamlessly to perform specific tasks or functions. Integration involves combining software, hardware, environment, liveware (SHELL model), and various technologies to create a cohesive and efficient system. Integration is a crucial components of a quality assurance program when performing root cause analyses and system analyses of special cause variations. A root cause analysis is founded on answer provided by asking What question, When question, Where question, Why question, Who question (group, or position as opposed to an individual), and How question. These que...