Santa’s Just Culture
On 15 March, 1960, Santa Claus was on a reconnaissance trip to review his last delivery trip, and verification that he had not forgotten or left someone out this time. Since Santa implemented the SMS (Streamlined Mission Service), he would do a verification trip, or a quality assurance of his deliveries to learn from the past and improve for next deliveries. Since the SMS was implemented, Santa also does triennial travel audits of the operations during the month of March. On this day in March, the reindeers suddenly lost all their flying powers. Santa had been so busy with the quality assurance program and audit preparations that he had forgotten to tell the elves to feed the reindeers that morning, and they ran out of power. This was an embarrassing moment for Santa. He was known all over the world for timely deliveries, safe transportation, except for a few roof-top crashes, and with a unique quality to know what presents people in different areas of the world wants. When the power r...