Where Birds Don't Fly

It is known that a process works when the process produces the same outcome each time. A process is a recipe for desired reaction from inputs. When a tire shop puts air in a tire, they expect the tire to be inflated. When a baker puts flour in the mixer, it is expected that the outcome is bread. When a vehicle heads out on the highway, it is expected to reach a planned destination. Outcome do not happen by luck of the draw, but by planning, preparation and process management. As long as there are no changes to process inputs, the results are identical. In process application human factors is one significant variable that would change the outcome. When the tire shop puts air in the tire the tire may or may not be inflated to standard psi. The baker may or may not mix exactly the proper weight of flour, or the driver may or may not take the scenic tour which is a day longer.  The outcome met the expectation for an inflated tire, a bred, or arriving at destination. However, the human fact