Where Birds Don't Fly

Statistical Process Control (SPC) of activates in the sandbox could be to examine responses with "yes" or "no" data, with only two possible outcomes; either rules are followed, and assessed as responsible, or rules are not followed and assessed as irresponsible. On the other hand, SPC could also be applied to count data and the numbers of defects, or data within the sandbox which are defects because of human behaviors. This does not mean in itself that the behavior is defective, or that it is a defective group, but just that this behavior did not conform to the group playing in the sandbox. It could be as simple as someone accepting accountability and taking on a leadership and management role within the sandbox, which was not prescribed as an expected responsibility. A floatplane is conforming to the rules of the sandbox, while an amphibian moved outside the box. When playing in the sand box, behaviors are monitored and defined by an electronic devise. The task oft...

Accountability is not the same as responsibility. Accountability is an overarching customer expectation of an organization to deliver high quality service. Accountability is individualized, while responsibility is generalized. Accountability requires answers to facts, while responsibility does not necessarily require answers and can be delegated downward in the organizational structure. Accountability is pre-determined, while responsibility can be assigned after the fact. Responsibility becomes the blaming-game and does not function well to ensure delivery of high quality safety or best possible quality in customer service. Responsibility is delegated down in an organization. One day a traveler arrived at the hotel where he had booked a room online and included in the comment field that he had a pet. When he arrived at the hotel the customer service representative informed him that pets were not allowed at the place. Fair enough he thought and requested a refund of the deposit he had m...