When Santa Implemented SMS (Streamlined Mission Service)
It is the time of year when Santa is getting ready to deliver gifts all over the world. He has one day to cover millions of square miles, and there is no room for mistakes. Over the years there has been some minor crashes on the rooftops, but nothing seriously that would stop deliveries. Most of these crash and stop events were caused by poor sleigh maintenance, lack of flight training for Santa, or poor approach by the lead reindeer. With the increasing competition of cyber-toys, he had also noticed less in demands for old-fashion toys. Santa had realized that he needed to make some changes to stay in business as the lead in toy-delivery, and implemented SMS last year. It was not a simple decision to implement SMS. The concept of SMS was simple, but it became a huge task to identify root-causes of services malfunctions. Prior to SMS Santa used a lantern to look for root-causes. The beginning of SMS started many years ago when Santa suggested to Mrs. Claus that he should fire everyon