Where Birds Don't Fly

A non-punitive policy is not a "get out of jail free" card or an organizational excuse to deliver inferior quality job performance.  A non-punitive policy represents accountability and excellence. A Safety Management System (SMS) includes a non-punitive policy as a tool to collect operational data and establish an open communication door. It is possible that an organization drifts away from quality and fall into a trap that there is not enough time to do the job right, but that there is enough time to do the job twice. A non-punitive policy is a tool to discover operational drift and quality of service, since customer service is variable with operational decisions made by employees. In a non-punitive environment there is a just-culture, or a safety culture of how to apply a job performance tool to instil employee accountability.   Without a non-punitive policy human behavior cost is a hidden cost.   Simplified;  a just –culture are categorized into 3 areas; Human...

A Safety Management System (SMS) is a conglomerate plan of components, policies, objectives, goals and parameters. SMS is a system where multiple pieces have to fill in the gaps to interact for the system work. If one part breaks down, then other parts are are restricted in their overall function. The Safety Management Plan (SMP) is a component, or part of the Safety Management System for SMS to function. A safety management plan consists of a safety policy, non-punitive policy, roles, responsibilities, communication, safety planning, performance measurements and reviews. Everyone with an SMS task have accountability roles, with the Accountable Executive (AE) at the head of the table.  Some reports on day 27 are applied to the Element of Non-Punitive Policy in the Component of Safety Management Plan.  Operational costs associated with a safety management plan requiring human and financial resources are processing of reports, investigation and implementation of corrective actio...