SMS Mom Pop Store
The term mom-and-pop describes the small business entities that are independent or family-owned, usually operates in a single location and they provide personalized products and services to the local community. They operate with limited capital investment, they handle small business volumes and run with minimal numbers of employees. Typically, the shops are not franchised and only operate at single locations. Therefore, their customers are mostly from local communities, and products and services are more personalized. So, what does mom-and-pop stores have in common with an aviation safety management system (SMS)? What they have in common is that there is no value to their existence since they do not generate measurable short-term gain. A safety management system does not provide accident-free security today, and mom-and-pop stores does not generate short-term savings today. A safety management system is process control of service provided, and a mom-and-pop store is process control of